Directory of Consumer Driven Services
Program Information
Program Name: WARMLINE
Agency Name: Mental Health Association of New Mexico
Year the Program was Started: 2003
Public Contact Person: Shela Silverman
Address: 128 Bridge Street
Las Vegas, NM 87701
Telephone #: (505) 429-9276
Email Address:
Website URL:
Program Category: Drop-in Center
Target Participants:
Hispanic, Co-occurring substance abuse, Persons on Inpatient Units, Persons who are Homeless, Adults
Program Setting:
Program Owned or Leased Facility (leased store front, community residence)
Annual Program Budget: $70,000-$100,000
Number of staff: Paid Full-Time: None
Paid Part-Time: 3-5
Volunteers: 10-20
Consumer involvement in the program
Number of staff members and volunteers who are consumers: All
How often do consumer staff and volunteers participate in program decisions? Usually
Number of administrators or board members who are consumers: Majority
Program Training/ Technical Assistance Materials Available: Training curricula, Individual training, Program brochure, Guides/Manuals, Website, Other
Cost for materials? No
Program Goals: 1. Anti-stigma within the community. 2. Education to consumers and individuals who are employed in programs for consumers. 3. Safe, affordable housing supports.
Have any outcomes for this program been assessed through internal or external research? Yes
If Yes, details: Involved with programs that are being evaluated, including Drop-In Center, Warm Line;have done legislation for Boarding Homes
Program Mission Statement: To provide mental health education to consumers, family members, professionals, and the community at large; provide advocacy for consumers and to those who are employed in the mental health field; establish and nurture various support groups as determined by the needs of the community; act as a vehicle to reflect the needs of the community pertaining to mental health issues; and make those needs known to the appropriate agencies and/or organizations.

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