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Directory of Consumer Driven Services
Program Information
Program Name: Consumer Satisfaction Services
Year the Program was Started: 2002
Public Contact Person: Lewis Silverman
Address: 4775 Linglestown Road
Building 1 2nd Floor
Harrisburg, PA 17112
Telephone #: 717 651 1070
Fax #: 717 651 1071
Email Address: abby@css-pa.org
Website URL: www.css-pa.org
Program Category: Advocacy, Other
Target Participants:
Program Setting:
Other
Annual Program Budget: $200,000-$400,000
Number of staff: Paid Full-Time: 1-2
Paid Part-Time: 20+
Volunteers: None
Consumer involvement in the program
Number of staff members and volunteers who are consumers: All
How often do consumer staff and volunteers participate in program decisions? Always
Number of administrators or board members who are consumers: Majority
Program Training/ Technical Assistance Materials Available: Training curricula, Program brochure, Guides/Manuals, Website
Cost for materials? No
Program Goals: To gauge and report upon the impact of behavioral health services to MA clients within an 8 county region of Central Pennsylvania
Have any outcomes for this program been assessed through internal or external research? No
Program Mission Statement: Consumer Satisfaction Services (CSS) is a consumer-driven organization that measures satisfaction to assure that services are high quality, culturally sensitive and effective through ongoing assessment, monitoring and recommendations for change.

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