Directory of Consumer Driven Services
Program Information
Program Name: Passages Family Support
Agency Name: Volunteers of America
Year the Program was Started: 2001
Public Contact Person: Rebecca Bates
Address: 525 W. 2nd Ave.
Spokane, WA 99201
Telephone #: 509-892-9241
Fax #: 509-892-9251
Email Address:
Website URL:
Program Category: Peer Support, Support Group
Target Participants:
Families of Children
Program Setting:
Program Owned or Leased Facility (leased store front, community residence)
Annual Program Budget: $100,000-$200,000
Number of staff: Paid Full-Time: 1-2
Paid Part-Time: 1-2
Volunteers: 3-5
Consumer involvement in the program
Number of staff members and volunteers who are consumers: All
How often do consumer staff and volunteers participate in program decisions? Always
Number of administrators or board members who are consumers: All
Program Training/ Technical Assistance Materials Available: Training curricula, Individual training, Program brochure, Guides/Manuals, Website
Cost for materials? No
Program Goals: Provide culturally competent,individualized peer support, education and advocacy to families who have a minor child receiving services in the Spokane County Public Mental Health System.
Have any outcomes for this program been assessed through internal or external research? No
Program Mission Statement: Passages serves to sustain and provide support through mentoring and gathering, mental health education and advocacy to assist parents in navigating systems of care such that we may raise our special needs children and adolescents with dignity and joy.
Additional Information: Certified Peer Counselors provide a monthly support group, educational classes, and in-home wraparound support services. Passages Family Support is a chaper of the Federation of Families for Children's Mental Health and a member of Statewide Action for Family Empowerment (SAFE-WA) our statewide family network.

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