Directory of Consumer Driven Services
Program Information
Program Name: Office of Consumer Advocates, Inc.
Year the Program was Started: 1999
Public Contact Person: Yvonne Perret
Address: 265 Mill Street
Suite 200
Hagerstown, MD 21740
Telephone #: (301) 790-5054
Fax #: (301) 791-3097
Email Address:
Website URL:
Program Category: Advocacy, Community Education, Peer Support
Target Participants:
African American, Hispanic, Asian/Pacific Islander, Native American/Alaskan, Men, Women, Co-occurring substance abuse, Persons who are Homeless, Veterans, Young Adults, Adults, Older Adults
Program Setting:
Program Owned or Leased Facility (leased store front, community residence)
Annual Program Budget: Over $400,000
Number of staff: Paid Full-Time: 3-5
Paid Part-Time: 10-20
Volunteers: 5-10
Consumer involvement in the program
Number of staff members and volunteers who are consumers: Majority
How often do consumer staff and volunteers participate in program decisions? Always
Number of administrators or board members who are consumers: Majority
Program Training/ Technical Assistance Materials Available: Program brochure, Website
Cost for materials? No
Program Goals: To promote wellness and recovery through support groups, classes, 1:1 sessions, training, and to help those assisted with recovery goals.
Have any outcomes for this program been assessed through internal or external research? No
Program Mission Statement: To excel in promoting mental wellness and improving quality of life through planning, funding, and monitoring the public mental health system in Washington County. This is accomplished by ensuring the provision of options through cost-effective quality services, advocating for consumers, assisting with community integration, and educating the public.
Additional Information: Program operates in three counties in western Maryland. Drop-in centers have evolved to be wellness and recovery centers. Other programs include warm line, Self-Directed Care (1:1 peer advocacy), peer support and advocacy, and transportation.

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