Directory of Consumer Driven Services
Program Information
Program Name: Holland House Drop-In Center
Agency Name: Peer Support Resource Exchange
Year the Program was Started: 2012
Public Contact Person: Rosemary Weaver
Address: 475 West Main Street
P.O. Box 1923
Forest City, NC 28043
Telephone #: 828-748-5206
Email Address:
Program Category: Drop-in Center, Peer Support, Support Group
Target Participants:
Program Setting:
Program Owned or Leased Facility (leased store front, community residence)
Annual Program Budget: Under $10,000
Number of staff: Paid Full-Time: None
Paid Part-Time: None
Volunteers: 3-5
Consumer involvement in the program
Number of staff members and volunteers who are consumers: All
How often do consumer staff and volunteers participate in program decisions? Always
Number of administrators or board members who are consumers: All
Program Training/ Technical Assistance Materials Available: Guides/Manuals, Other
Cost for materials? Sometimes
Program Goals: 1. For adult consumers with a mental illness diagnosis to have a place to go where they can talk with others who share similar experiences in a non-clinical setting and at no cost to them. 2. To provide consumer education such as WRAP, Peer Employment Training, Independent Living Skills, etc. 3. Support Group
Have any outcomes for this program been assessed through internal or external research? No
Program Mission Statement: To promote a better society for individuals who live with mental illness.
Additional Information: The goal of a Drop-In Center is not to alleviate symptoms of diagnoses in psychiatry books. Our goal is a better society for individuals who live with mental illness. We support the best treatments that medical science offers to enable individuals with mental illness to experience community and social support. Drop-in Centers have the least restrictive requirements for participation of all consumer run programs. There is no assessment required to attend. “Treatment” includes conversation or respect for someone who seeks silence. Participants are not required to show up at a particular time or to read classroom material. Drop-in Centers offer the greatest opportunity for volunteer/paid work and skill development from janitorial to administrative to kitchen and program coordination. The program concept for Holland House is based on the Mental Health Client Action Network Manual in Santa Cruz, CA, developed by Bonnie Schell, M.A., CPRP and is being used with permission.

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