Directory of Consumer Driven Services
Program Information
Program Name: Peer Mentor Program
Agency Name: Hope, Inc.
Year the Program was Started: 1996
Public Contact Person: Mary Ferranto
Address: Not Disclosed
Tucson, AZ 85701
Telephone #: 520-770-9909/(877)770-991
Email Address:
Website URL:
Program Category: Peer Support, Other
Target Participants:
Co-occurring substance abuse, Co-occurring MR/DD, Persons who are Homeless, Adults
Program Setting:
Program Owned or Leased Facility (leased store front, community residence)
Annual Program Budget: $200,000-$400,000
Number of staff: Paid Full-Time: 1-2
Paid Part-Time: 10-20
Volunteers: None
Consumer involvement in the program
Number of staff members and volunteers who are consumers: All
How often do consumer staff and volunteers participate in program decisions? Usually
Number of administrators or board members who are consumers: Majority
Program Training/ Technical Assistance Materials Available: Training curricula, Individual training, Program brochure, Guides/Manuals, Website
Cost for materials? Yes
Program Goals: The Peer Mentor Program Warm Line provides peer support during the days and hours that the traditional mental health system is unavailable.
Have any outcomes for this program been assessed through internal or external research? No
Program Mission Statement: Opening the door of opportunity for personal growth to overcome behavioral health challenges
Additional Information: Our Peer Mentor Program offers a warmline for people to call in a non-crisis setting. Peer mentors go through 40 hours of training on such things as listening skills to enhance the service that we give to the caller. The Warm Line is available at (520) 770-9909 Monday through Friday from 4:30 PM to 8:30 PM and on Saturday and Sunday from 1 PM to 5 PM.

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