Directory of Consumer Driven Services
Program Information
Program Name: MHAV Warm Line
Agency Name: Mental Health America of Virginia
Year the Program was Started: 2007
Public Contact Person: Yolande Long
Address: 3212 Cutshaw Avenue
Suite 315
Richmond, VA 23230
Telephone #: (866) 400-6428
Fax #: (804) 257-5593
Email Address:
Website URL:
Program Category: Community Education, Peer Support, Other
Target Participants:
Program Setting:
Annual Program Budget: $10,000-$40,000
Number of staff: Paid Full-Time: None
Paid Part-Time: 1-2
Volunteers: 1-2
Consumer involvement in the program
Number of staff members and volunteers who are consumers: Majority
How often do consumer staff and volunteers participate in program decisions? Always
Number of administrators or board members who are consumers: Majority
Program Training/ Technical Assistance Materials Available: None
Cost for materials? No
Program Goals: Education, support.
Have any outcomes for this program been assessed through internal or external research? No
Program Mission Statement: The Mental Health America of Virginia (MHAV) Warm Line has been designed to promote mental wellness by providing information, referral, and a supportive presence to those who are experiencing acute stress and anxiety as well as to those who have been diagnosed with an anxiety illness such as PTSD (Post-Traumatic Stress Disorder), OCD (Obsessive Compulsive Disorder), GAD (Generalized Anxiety Disorder), PD (Panic Disorder), or agoraphobia (a condition which develops when one begins to avoid places/situations associated with their anxiety, and may result in one becoming housebound or severely limited in their life activities). Nothing can substitute for the knowledge that comes with experience. Mental health consumers in recovery will share their experiences with Warm Line callers.
Additional Information: Toll-Free: (866) 400-6428 Local: (804) 257-5591

Go Back