Directory of Consumer Driven Services
Program Information
Program Name: Peer Advocacy
Agency Name: Voices of the Heart Inc.
Year the Program was Started: 1998
Public Contact Person: John D. Sullivan
Address: 3043 State Route 4,
Suite 2
Hudson Falls, NY 12804
Telephone #: (518) 747-8404
Fax #: (518)747-9580
Email Address:
Website URL:
Program Category: Advocacy, Crisis Prevention/Respite, Peer Support
Target Participants:
Co-occurring substance abuse, Persons on Inpatient Units, Persons w/ Criminal Justice Issues, Veterans, Young Adults, Adults, Older Adults
Program Setting:
Program Owned or Leased Facility (leased store front, community residence)
Annual Program Budget: $200,000-$400,000
Number of staff: Paid Full-Time: 3-5
Paid Part-Time: 10-20
Volunteers: 20+
Consumer involvement in the program
Number of staff members and volunteers who are consumers: All
How often do consumer staff and volunteers participate in program decisions? Always
Number of administrators or board members who are consumers: Majority
Program Training/ Technical Assistance Materials Available: Training curricula, Individual training, Program brochure, Guides/Manuals, Website, Other
Cost for materials? No
Program Goals: Voices of the Heart, Inc. works to: Defend and promote the rights and interest of people who have been labeled “mentally ill.” Support the recipient’s right to be treated with dignity and respect. Support the recipient’s right to freedom to control his or her life. Provide peer advocacy and assist recipients in speaking out so that the individual’s choices and wishes are made clear and are respected. Deal with positive and negative issues within the mental health community. Operate services and programs, as needed, for self-identified mental health service recipients.
Have any outcomes for this program been assessed through internal or external research? Yes
If Yes, details: Outcome evaluation is internal and currently based on consumer surveys. We are working to update Outcome Evaluation both internally and externally with the hope of outsider provider/community surveys as well as consumer surveys.
Program Mission Statement: Mission: Mental Health peer advocacy agency charged by the NYS Office of Mental Health to serve individuals and the communities of Warren and Washington Counties. VOH defends and promotes the rights and interests of persons recovering from psychiatric disabilities. Voices also helps peers define their boundaries as well as achieve self respect, autonomy and respect in the community. Services: Peer Advocacy (case management), information and referral, objective education and support/assistance in recovery and self-empowerment.
Additional Information: Services: Peer Advocacy (case management), information and referral, objective individual and community education and support/assistance in recovery and self-empowerment. Education is also provided to Criminal Justice Agencies and Individuals to enhance ability to work with individuals with Mental Illness issues. Programs: Peer Advocacy, Hospital Diversion/Respite Services (including a Respite Apartment Program to reduce dependency on hospital inpatient services), Support Groups for various diagnises and also different ages and veterns, development of a Wellness Recovery Action Plan, Hospital Outreach Program (VOH runs inpatient support groups at the Glens Falls Hospital Behavioral Health Unit-twice a week). Individual and Community Education Services, Peer Volunteer Program, Resource Library, Food Pantry Program for the community at large-Families and Individuals who meet USDA Income Guidelines.

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