Directory of Consumer Driven Services
Program Information
Program Name: Voices of the Heart, Inc.
Year the Program was Started: 1998
Public Contact Person: John D. Sullivan
Address: 3043 State Rte. 4
Suite #2
Hudson Falls, NY 12839
Telephone #: (518) 747-8404
Fax #: (518) 747-9580
Email Address:
Website URL:
Program Category: Advocacy, Community Education, Crisis Prevention/Respite, Drop-in Center, Employment, Homeless Outreach, Peer Companion, Peer Support, Recovery Education, Recreation/Arts, Support Group, Technical Assistance, Other
Target Participants:
Men, Women, LGBT, Co-occurring substance abuse, Co-occurring HIV/AIDS, Co-occurring MR/DD, Persons on Inpatient Units, Persons w/ Criminal Justice Issues, Persons who are Homeless, Veterans, Young Adults, Adults, Older Adults
Program Setting:
Program Owned or Leased Facility (leased store front, community residence)
Annual Program Budget: $200,000-$400,000
Number of staff: Paid Full-Time: 3-5
Paid Part-Time: 10-20
Volunteers: 20+
Consumer involvement in the program
Number of staff members and volunteers who are consumers: All
How often do consumer staff and volunteers participate in program decisions? Always
Number of administrators or board members who are consumers: Majority
Program Training/ Technical Assistance Materials Available: Training curricula, Individual training, Program brochure, Guides/Manuals, Website, Other
Cost for materials? No
Program Goals: 1. Educate consumer in becoming self-empowered and self advocates. 2. Reduce inpatient admissions and days in inpatient settings with use of appropriate alternatives to supports. 3. Increase independence with goal of full citizenship in one's community of choice.
Have any outcomes for this program been assessed through internal or external research? Yes
If Yes, details: Outcomes are monitored through consumer feedback and surveys program to program. It is the goal of Voices to construct a survey tool that would support more adequately measured initial and ongoing progress in a more longitudinal process.
Program Mission Statement: Voices of the Heart, Inc. is a not-for-profit mutual support and advocacy organization exclusively formed by, operated by, and concerned with people who have utilzed or need mental health services and supports. Funded by the NYS Office of Mental Health, NENY Regional Food Bank, & private donations and serving individuals and the communities of Washington and Warren Counties. Its mission is to help people define their personal boundaries and achieve a maximum degree of autonomy and self-empowerment, and respect to exercise the rights and responsibilities of full citizenship.
Additional Information: Programs include: respite program/hospital diversion/crisis alternative program, social/rehab activities,food pantry, slef-help support groups, community education activities, peer advocacy, and resource center.

Go Back